Settling Invoices

Indirect suppliers provide goods or services that do not directly link to a specific Aviva customer policy. You can find out more on our About Us page.

In some of our countires the use of the  ‘Ariba Network’ for invoicing and payments is mandated. All our suppliers of indirect goods or services must be registered on the Aviva Supplier Portal hosted by the Ariba Network. 

All new suppliers will be sent an email asking them to register on the Aviva Supplier Portal, once registered you can access a supplier help area with all the information you need to make sure you get prompt payments from us. Some of our most regularly asked queries are covered on our Frequently asked questions page.

In time, all our suppliers globally will use the Ariba Network. The table below shows which countries are using Ariba now. For those countries that are not, please contact your local Aviva ordering contact to confirm the payment process and where to send invoicing.

Direct supply is goods or services that are directly attributable to a specific Aviva customer policy. You can find out more on our About Us page.

Your local Aviva contact can confirm the payment process and where you should send us your invoices. 

If you’re an Aviva Investors supplier, the tab ‘Indirect suppliers’ above will apply to you unless you’re supplying to a specific investment fund. Investment funds operate their own profit and loss accounts, due to this payment methods are specific to the investment fund.

It is essential that you know which fund is buying your goods or services and ensure your ordering contact has confirmed where to send invoices to ensure prompt payment.

Issues with invoices and payments will need to be directed to your ordering contact.

Below are the published Terms and Conditions available. These will be updated over time.