Our Standards

How we manage standards and risks in our supply chain

Selecting new suppliers

We have a set of standards that guide our business and behaviours. These standards set out what we consider to be best practice. All our suppliers are expected to meet our business standards.

When we work with suppliers, we outsource tasks. We don’t outsource risks. It’s our responsibility to carefully manage all risks within our supplier chain. 

When we choose new suppliers, we work together to identify risks. We ask suppliers to provide evidence of how they manage risks, and we factor this into our decision-making process.

Global supplier management programme

Our global supplier management programme is designed as a structure for us to work together with our suppliers during our relationship. It will check our standards are upheld for as long as we work together and will also measure and monitor risks on an ongoing basis. The programme requires commitment from both parties and focusses on:

Contract management

Performance management

Management of contract risk and controls

Contingency and exit planning

Regulation and legal change

Supplier management

Relationship management

Innovation and continuous improvement

Supplier risk e.g. data governance

Financial management

Corporate responsibility

Environmental, Social and Governance (ESG)

The guides below provide Aviva suppliers with details of our Aviva Sustainability Ambition and associated operation and supply chain net zero targets.

It shows what you can do to align to our supplier requirements and the steps you can take to join Aviva in our climate journey.

Net Zero Supplier Summit

On 2 November 2022, we held our first Net Zero Supplier Summit to engage our suppliers on achieving Net Zero and to call them to action.

The day was well attended with circa 250 attendees, and representatives from over 100 of our supply chain partners. The agenda for the Summit included a Panel Q&A, Keynote Speakers and several Supplier Presentations.

You can access recordings of various parts of the day below.

Opening - Net Zero Supplier Summit

Steve Waygood - Net Zero Supplier Summit

Paragon - Net Zero Supplier Summit

Panel Q&A - Net Zero Supplier Summit

Microsoft - Net Zero Supplier Summit

Closing - Net Zero Supplier Summit

Speaking Up

At Aviva, we encourage everyone to raise any concerns or issues about wrongdoing or misconduct. By everyone we mean employees, contractors, outsource providers and other third parties. Speak Up is Aviva’s Whistleblowing service.

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Have questions?

Visit our frequently asked questions page.

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Become a supplier

What it takes to become an Aviva supplier.

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