Our Standards
How we manage standards and risks in our supply chain
Selecting new suppliers
We have a set of standards that guide our business and behaviours. These standards set out what we consider to be best practice. All our suppliers are expected to meet our business standards.
When we work with suppliers, we outsource tasks. We don’t outsource risks. It’s our responsibility to carefully manage all risks within our supplier chain.
When we choose new suppliers, we work together to identify risks. We ask suppliers to provide evidence of how they manage risks, and we factor this into our decision-making process.
Global supplier management programme
Our global supplier management programme is designed as a structure for us to work together with our suppliers during our relationship. It will check our standards are upheld for as long as we work together and will also measure and monitor risks on an ongoing basis. The programme requires commitment from both parties and focusses on:
Contract management
Performance management
Management of contract risk and controls
Contingency and exit planning
Regulation and legal change
Supplier management
Relationship management
Innovation and continuous improvement
Supplier risk e.g. data governance
Financial management
Corporate responsibility
Environmental, Social and Governance (ESG)
The guides below provide Aviva suppliers with details of our Aviva Sustainability Ambition and associated operation and supply chain net zero targets.
It shows what you can do to align to our supplier requirements and the steps you can take to join Aviva in our climate journey.
Net Zero Supplier Summit
On 2 November 2022, we held our first Net Zero Supplier Summit to engage our suppliers on achieving Net Zero and to call them to action.
The day was well attended with circa 250 attendees, and representatives from over 100 of our supply chain partners. The agenda for the Summit included a Panel Q&A, Keynote Speakers and several Supplier Presentations.
You can access recordings of various parts of the day below.
Opening - Net Zero Supplier Summit
Steve Waygood - Net Zero Supplier Summit
Paragon - Net Zero Supplier Summit
Panel Q&A - Net Zero Supplier Summit
Microsoft - Net Zero Supplier Summit
Closing - Net Zero Supplier Summit
Speaking Up
At Aviva, we encourage everyone to raise any concerns or issues about wrongdoing or misconduct. By everyone we mean employees, contractors, outsource providers and other third parties. Speak Up is Aviva’s Whistleblowing service.