Frequently asked questions

As one of our providers you should have been given the name of your relationship contact when you agreed to work with us. If this person changes, we’ll let you know. They are your first point of contact for anything other than payment queries. 

For payment queries your normal relationship contact will give you the correct contact numbers based on the type of goods or services you are providing us and the country of purchase.

You should always keep your details up to date on your Aviva Supplier Portal. We will be able to see any updates you make there.  

Please see Settling Invoices for more information.

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In most cases, yes the payment policy is no purchase order, no payment. It is important that you put the purchase order number on your invoice to ensure prompt payment. 90% of all Aviva invoices and payments operate this way.

There will be certain suppliers that will not be provided a purchase order as they will be invoicing directly through the Ariba Network on a contract order, you will be told if this applies to you at contract set up and the billing process will also be explained. If you don't know what this is it is unlikely you will be on this payment route. 

The prefered route for invoices is e-billing via the Ariba Network. 

Provided the invoice matches both the order and the receipt in the system the supplier will be paid in accordance with the contract terms. 

Aviva standards terms are payments within 28 days from the date of invoice, unless something different has been agreed as part of your contractual payment terms.