As one of our providers you should have been given the name of your relationship contact when you agreed to work with us. If this person changes, we’ll let you know. They are your first point of contact for anything other than payment queries.
For payment queries please contact Accounts Payable by email at:
In most cases, yes the payment policy is no purchase order, no payment. It is important that you put the purchase order number on your invoice to ensure prompt payment. 90% of all Aviva invoices and payments operate this way.
There will be certain suppliers that will not be provided a purchase order as they will be invoicing directly through the Ariba Network on a contract order, you will be told if this applies to you at contract set up and the billing process will also be explained. If you don't know what this is it is unlikely you will be on this payment route.
Where do I send my invoices?
The prefered route for invoices is e-billing via the Ariba Network.
When will you pay my invoice?
Provided the invoice matches both the order and the receipt in the system the supplier will be paid in accordance with the contract terms.
How quickly will you pay my invoice?
Aviva standards terms are payments within 28 days from the date of invoice, unless something different has been agreed as part of your contractual payment terms.