About us

Working with Aviva

Who we are and what we do

We provide insurance and savings products to 33 million customers in Europe, North America and South-East Asia (worldwide). We help our customers plan for the good times and we look after them when bad stuff happens.

In 2018, we paid our customers 33 billion in claims and benefits. We couldn’t do that without the thousands of suppliers we work with every day.

We have over 10,000 suppliers is our supply chain to help us source:

Indirect goods and Services

Contact centre and operational administration

Communication and marketing

Financial services

IT goods and services

Property and facilities management

Resourcing, consultancy and legal services

Insurance Claim Products

(Direct goods and services)

Household emergency services

Household goods

Household technology

Property repair goods and services

Vehicle recovery/repair/hire

Medical Services

(Direct goods and services )

Digital GP

Medical screening

Second medical opinion

Employee wellbeing

 

This list is not exhaustive. It evolves day to day based on the needs of our customers.   

Procurement's purpose

Quality - We make sure goods or services are fit for purpose for our customer needs. Meet health and safety standards and comply with our brand and legal requirements

Controls - We carry out due dilligence and expect suppliers to meet our business standards and values, to protect our customers and prevent fraud, loss of data and brand damage.

Continuity - We expect the same high standards of services from our suppliers as our customers expect of us. We make sure suppliers provide services during core and non-core hours so we can support our customers when they need us.

Efficiency - We make sure our suppliers provide goods and services quickly and efficiently to ensure our customers get them when they need them.

Our Teams

Group Procurement

Own our global procurement standards and controls. Focus is on indirect goods and services. Based in the UK but work with non UK procurement teams.

General Insurance Supply Chain

Source and deliver goods and services for customers making a general insurance claim in the UK.

Healthcare Supply Chain

Manage suppliers of healthcare goods and services - usually for life, critical illness, health and wellbeing customers in the UK.

Local Country Teams

Local to countries outside the UK i.e Canada, France, Poland and Italy. Source and manage country specific goods and services.


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