Who we are and what we do
We provide insurance and savings products to 33 million customers in Europe, North America and South-East Asia (worldwide). We help our customers plan for the good times and we look after them when bad stuff happens.
In 2018, we paid our customers 33 billion in claims and benefits. We couldn’t do that without the thousands of suppliers we work with every day.
We’ve announced our plans to become a NET Zero company by 2040 and have a NET zero supply chain by 2030.
We are looking to work with organisations who have a shared ambition to reduce our environmental impact globally, and particularly those who have demonstrated this commitment through external benchmarks such as Science Based Targets. From 1st July 2022 we require our key suppliers to make their own public commitments to Net Zero targets by November 2023.
We have over 10,000 suppliers is our supply chain to help us source:
Indirect goods and Services
Contact centre and operational administration
Communication and marketing
IT goods and services
Property and facilities management
Resourcing, consultancy and legal services
Insurance Claim Products
(Direct goods and services)
Household emergency services
Property repair goods and services
(Direct goods and services )
Second medical opinion
This list is not exhaustive. It evolves day to day based on the needs of our customers.
Quality - We make sure goods or services are fit for purpose for our customer needs. Meet health and safety standards and comply with our brand and legal requirements
Controls - We carry out due dilligence and expect suppliers to meet our business standards and values, to protect our customers and prevent fraud, loss of data and brand damage.
Continuity - We expect the same high standards of services from our suppliers as our customers expect of us. We make sure suppliers provide services during core and non-core hours so we can support our customers when they need us.
Efficiency - We make sure our suppliers provide goods and services quickly and efficiently to ensure our customers get them when they need them.
Own our global procurement standards and controls. Focus is on indirect goods and services. Based in the UK but work with non UK procurement teams.
General Insurance Supply Chain
Source and deliver goods and services for customers making a general insurance claim in the UK.
Healthcare Supply Chain
Manage suppliers of healthcare goods and services - usually for life, critical illness, health and wellbeing customers in the UK.
Local Country Teams
Local to countries outside the UK i.e Canada, France, Poland and Italy. Source and manage country specific goods and services.