Settling Invoices

Paying your invoice on time

The payment process

Our payment procedures differ depending on country and purchase type. So, it’s important that you know where and how to submit invoices to ensure prompt payments.

Indirect good and services

Indirect suppliers provide goods or services that do not directly link to a specific Aviva customer policy. You can find out more on our About Us page.

In some of our countires the use of the  ‘Ariba Network’ for invoicing and payments is mandated. All our suppliers of indirect goods or services must be registered on the Aviva Supplier Portal hosted by the Ariba Network. 

All new suppliers will be sent an email asking them to register on the Aviva Supplier Portal, once registered you can access a supplier help area with all the information you need to make sure you get prompt payments from us. Some of our most regularly asked queries are covered on our Frequently asked questions page.

In time, all our suppliers globally will use the Ariba Network. The table below shows which countries are using Ariba now. For those countries that are not, please contact your local Aviva ordering contact to confirm the payment process and where to send invoicing.


Ariba Network Countries

Country Ariba Network Live
United Kingdom Yes
Canada Yes
Ireland  Yes
All other countries No

Direct good and services

Direct supply is goods or services that are directly attributable to a specific Aviva customer policy. You can find out more on our About Us page.

Your local Aviva contact can confirm the payment process and where you should send us your invoices. 

Aviva Investors funds good and services

If you’re an Aviva Investors supplier, the tab ‘Indirect suppliers’ above will apply to you unless you’re supplying to a specific investment fund. Investment funds operate their own profit and loss accounts, due to this payment methods are specific to the investment fund.

It is essential that you know which fund is buying your goods or services and ensure your ordering contact has confirmed where to send invoices to ensure prompt payment.

Issues with invoices and payments will need to be directed to your ordering contact.

Purchase order terms and conditions

Have questions?

Visit our frequently asked questions page.

Go to FAQ

Understand our standards

How we work with suppliers in our supply chain.

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