Frequently asked questions

As one of our providers you should have been given the name of your relationship contact when you agreed to work with us. If this person changes, we’ll let you know. They are your first point of contact for anything other than payment queries. 

For payment queries please contact Accounts Payable by email at:

UK and Ireland - accpay@aviva.com

Canada - APServicesCanada@aviva.com

Alternatively if you have a technical invoice problem in Ariba, please see the Ariba help site

We have provided some help documents under the Invoice questions and Ariba Network Help sections further down this page

To log in please click here.

In most cases, yes the payment policy is no purchase order, no payment. It is important that you put the purchase order number on your invoice to ensure prompt payment. 90% of all Aviva invoices and payments operate this way.

There will be certain suppliers that will not be provided a purchase order as they will be invoicing directly through the Ariba Network on a contract order, you will be told if this applies to you at contract set up and the billing process will also be explained. If you don't know what this is it is unlikely you will be on this payment route. 

The prefered route for invoices is e-billing via the Ariba Network. 

Provided the invoice matches both the order and the receipt in the system the supplier will be paid in accordance with the contract terms. 

Aviva standards terms are payments within 28 days from the date of invoice, unless something different has been agreed as part of your contractual payment terms.

When Aviva has invited you to register as a supplier, these guides show you the process.

When you need to makes changes to your Aviva Supplier Registration Questionnaire such as change bank accounts or update address details.

This guide explains the role of the Ariba Network account administrator, tasks they can carry out, how to transfer ownership to someone else and how you can add and maintain users on your Ariba Network account.

This guide shows how to add additional users to your Aviva Supplier Registration Questionnaire.

If you need to raise a request for Ariba to contact you, please follow this guide.